1. Introduction

This Privacy Policy explains how Clitoria (clitoria.in) collects, uses, stores, and protects the personal information of registered delivery partners on our platform. By registering as a delivery partner on Clitoria, you agree to the terms of this policy. This policy complies with the Information Technology Act, 2000 and the IT (Reasonable Security Practices) Rules, 2011.

2. Information We Collect from Delivery Partners

Personal Details: Full name, date of birth, profile photo.

Contact Information: Mobile number, email address, home address.

Identity & KYC Documents: Aadhaar card, PAN card — for verification and payment settlement as required under Indian law.

Bank Account Details: Account number, IFSC code, account holder name — for earnings payout.

Vehicle Information: Vehicle type, vehicle number, driving licence number.

Location Data: Real-time GPS location during active delivery shifts — used only to assign nearby orders and track deliveries.

Activity Data: Delivery history, order assignments, app login history, earnings records.

Device Data: Device type, OS version, IP address — collected automatically via the Delivery App.

3. How We Use Your Information

• To register, verify, and manage your delivery partner account.
• To assign delivery orders based on your location and availability.
• To track and confirm order pickups and deliveries.
• To calculate and process your earnings and payout to your bank account.
• To send order notifications, payout confirmations, and support communications.
• To comply with Indian legal and tax regulations.
• To detect and prevent fraud or misuse of the delivery platform.
• To improve delivery efficiency and partner experience through analytics.

4. Location Data — Special Notice

We collect your real-time GPS location only when you are logged in and active on the Delivery App during a shift. Location tracking is used exclusively for:

• Assigning the nearest available delivery orders to you.
• Allowing buyers and sellers to track delivery progress.
• Verifying successful order pickup and delivery.

We do not track your location when you are offline or not on an active shift. You can go offline at any time through the Delivery App.

5. Sharing of Delivery Partner Information

We do not sell or rent your personal information to any third party. We share your data only in the following limited cases:

• Buyers: Your first name and real-time location are shared with the buyer during active delivery so they can track their order.
• Sellers: Your name and contact number are shared with sellers for order pickup coordination.
• Payment Gateway Partners: Bank account details are shared securely for payout processing only.
• Legal Authorities: If required by Indian law, court order, or government authority.
• Service Providers: Trusted vendors (hosting, SMS, analytics) under strict confidentiality agreements.

6. KYC & Bank Data Security

• All KYC documents are stored with AES encryption and accessible only to authorised personnel.
• Bank account details are transmitted via SSL/TLS encryption to our payment partners.
• We do not store full bank account details in plain text on our servers.
• Access to financial data is strictly restricted and logged.

7. Data Retention

• Your account data is retained as long as your delivery partner account is active.
• After account deletion, transaction and KYC records are retained for 7 years as required under Indian financial and tax regulations.
• Location history is retained for 90 days for dispute resolution purposes, then permanently deleted.

8. Your Rights as a Delivery Partner

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Update or correct your account information via the Delivery App or by contacting support.
• Right to Deletion: Request deletion of your account and associated data, subject to legal retention requirements.
• Right to Withdraw Consent: Opt out of marketing communications at any time.
• Right to Grievance Redressal: Lodge a complaint with our Grievance Officer — we will respond within 30 days.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be notified via the Delivery App or registered mobile number. Continued use of the platform after changes constitutes your acceptance of the updated policy.

Contact & Grievance Officer