faq

Clitoria is a multi-category lifestyle store offering a wide range of products including: Live Plants, Seeds, Soil & Fertilizer, Pots & Planters, ️ Gardening Tools, Dry Flowers & Home Decor, Fresh Fruits & Vegetables, Beauty Products, Toys & Games, Home Decor items, and Fashion & Accessories — everything you need, all in one place!

Yes! We deliver pan-India through trusted courier partners. Whether it's a live plant, a beauty product, a fashion item, or a toy — every order is carefully packed and shipped with a tracking number so you can follow your delivery in real time.

Delivery usually takes 3–7 business days. Metro cities receive orders within 3–4 days, while remote areas may take up to 7 days. Live plants are packed in special eco-friendly packaging to ensure they arrive fresh and healthy.

Please share a clear photo or video within 48 hours of delivery via WhatsApp or email. We will send a free replacement or issue a full refund — no questions asked! This guarantee applies to all product categories including plants, fashion, beauty, and home decor.

Absolutely. Clitoria sources products only from trusted brands and verified suppliers. We do not sell fake, duplicate, or counterfeit products. If you have any quality concern about a specific product, feel free to contact us directly before or after purchase.

Yes, all toys sold on Clitoria follow safety standards and are suitable for the age group mentioned on the product page. Age group details are clearly listed for every toy. For any specific query about a toy, feel free to WhatsApp us at +91 9332693001

Every live plant is carefully inspected by our team before dispatch. Plants are packed using coir, cushioning material, and ventilated boxes to prevent damage during transit. If a plant arrives damaged or dead due to shipping, we guarantee a free replacement.

We accept UPI (Google Pay, PhonePe, Paytm), Net Banking, Credit/Debit Cards, and Cash on Delivery (COD) on eligible orders. All payments are processed through a secure gateway to keep your information safe.

Yes! We offer special discounts on bulk orders across all categories — plants, home decor, beauty, fashion, toys, and more. We also cater to corporate gifting, event decoration, and resellers. Contact us at +91 9332693001 or clitoria.official@gmail.com for a custom quote.

You can reach us through any of the following: Call / WhatsApp: +91 9332693001 | Email: clitoria.official@gmail.com | Website: clitoria.in | Address: Shimulpur, Thakurnagar, West Bengal – 743287, India. Our founder Rakesh Biswas personally handles all customer queries and ensures a quick response.